You can return ready-made pieces within 14 days of delivery if they're unused and in their original packaging.

To start a return, contact us with your order number and the reason for the return, and we'll arrange it with you.

Custom and personalised pieces are made just for you, so they can't be returned or exchanged unless they're defective or don't match the design you approved. See our Custom Orders Policy.

If a piece arrives damaged or defective, contact us within 7 days of delivery with photos of the piece and its packaging. We'll send a replacement or give you a full refund, including the shipping cost.

Once we've received and checked the returned piece, we'll refund you by CliQ transfer, or in cash if we've agreed that with you. Shipping costs aren't refunded unless the item was damaged, defective or not what you ordered.

We don't offer direct exchanges. If you'd like a different piece, return the original and place a new order.